My R1 says Desktop Offline.
Make sure ZAPAD Connector is running on your computer and your computer has an internet connection. If necessary, quit and reopen the connector.
The R1 does not respond when I press a key.
On macOS, confirm ZAPAD Connector is enabled under System Settings → Privacy & Security → Accessibility. Quit and reopen the connector after granting access.
macOS keeps asking for Accessibility permission.
Make sure you are running the installed copy from Applications, not a copy inside the DMG or a development build folder. If you replace development builds frequently, macOS may retain an older permission record.
My pairing code says it was not found or expired.
Generate a new code in ZAPAD Connector and enter it promptly. Codes are temporary and can only be redeemed once.
ZAPAD shows the wrong application keypad.
Bring the desired desktop app to the foreground. The connector reports the active application and the R1 should switch automatically. If it does not, reopen the connector.
How do I pair a different computer?
On the R1, open Settings and choose Pair New Desktop, then generate a fresh pairing code from the connector on the new computer.